Rayleigh Sound & Vision LTD
Effective Date: 28.5.2025
Version: 1.0

Rayleigh Sound & Vision LTD (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with us online, in-store, or through any other communication channels.

Rayleigh Sound & Vision LTD
Registered Office: 132-134 London Road, Southend on Sea, Essex, SS1 1PQ
Company Registration Number: 3744542
Email: sales@rayleighhifi.com
Phone: 01245 265245
Website: www.rayleighhifi.com

We may collect and process the following types of personal data:

• Identity Data: Name, title, date of birth
• Contact Data: Address, email, phone number
• Payment Data: Payment card details, billing information
• Technical Data: IP address, browser type, device identifiers
• Usage Data: Information on how you use our website/products
• Marketing and Communications Data: Preferences for receiving marketing

We collect data through:

• Direct interactions (e.g. when you make a purchase or contact us)
• Automated technologies (e.g. cookies on our website)
• Third parties (e.g. payment providers, analytics services)

We use your personal data to:

• Process orders and deliver products/services
• Manage our relationship with you
• Provide customer support
• Improve our website, products, and services
• Comply with legal obligations
• Send marketing communications (only with your consent)

We process your personal data under the following lawful bases:

• Contractual necessity – to fulfil our contract with you
• Legal obligation – to comply with our legal duties
• Legitimate interests – for running our business and improving our services
• Consent – where you have given it for specific purposes (e.g. marketing)

We may share your data with:

• Payment processors and delivery partners
• IT and system administration providers
• Professional advisers (e.g. accountants, legal consultants)
• Government or law enforcement authorities (when legally required)
• We will never sell your personal data to third parties.

We will never sell your personal data to third parties.

If we transfer data outside the UK/EEA, we will ensure adequate safeguards are in place, such as Standard Contractual Clauses or UK IDTA, to protect your information.

We implement appropriate security measures to prevent loss, misuse, or unauthorised access to your data. Access is limited to those who have a legitimate business need.

We retain your data only for as long as necessary for the purposes we collected it, including legal, accounting, or reporting requirements.

Under data protection laws, you have rights including:

• Access to your data
• Correction of inaccurate data
• Erasure of your data (“right to be forgotten”)
• Restriction or objection to processing
• Data portability
• Withdraw consent at any time (for consent-based processing)

To exercise any of these rights, please contact us.

We use cookies to enhance your browsing experience and analyze site traffic. You can set your browser to refuse cookies, though some site features may not function properly.

We may update this Privacy Policy periodically. We encourage you to review it regularly to stay informed about how we are protecting your data.