Rayleigh Sound & Vision LTD
Effective Date: 28.5.2025
Version: 1.0

1.Who We Are:

Rayleigh Sound & Vision LTD
Registered Office: 132-134 London Road, Southend on Sea, Essex, SS1 1PQ
Company Registration Number: 3744542
Email: sales@rayleighhifi.com
Phone: 01245265245
Website: www.rayleighhifi.com

2.What Personal Data We Collect:

We may collect and process the following types of personal data:

• Identity Data: Name, title, date of birth
• Contact Data: Address, email, phone number
• Payment Data: Payment card details, billing information
• Technical Data: IP address, browser type, device identifiers
• Usage Data: Information on how you use our website/products
• Marketing and Communications Data: Preferences for receiving marketing

3.How We Collect Your Data:

We collect data through:

• Direct interactions (e.g. when you make a purchase or contact us)
• Automated technologies (e.g. cookies on our website)
• Third parties (e.g. payment providers, analytics services)

4.How We Use Your Data:

We use your personal data to:

• Process orders and deliver products/services
• Manage our relationship with you
• Provide customer support
• Improve our website, products, and services
• Comply with legal obligations
• Send marketing communications (only with your consent)

5.Lawful Basis for Processing:

We process your personal data under the following lawful bases:

• Contractual necessity – to fulfil our contract with you
• Legal obligation – to comply with our legal duties
• Legitimate interests – for running our business and improving our services
• Consent – where you have given it for specific purposes (e.g. marketing)

6.Data Sharing:

We may share your data with:

• Payment processors and delivery partners
• IT and system administration providers
• Professional advisers (e.g. accountants, legal consultants)
• Government or law enforcement authorities (when legally required)

We will never sell your personal data to third parties.

7.International Transfers:

If we transfer data outside the UK/EEA, we will ensure adequate safeguards are in place, such as Standard Contractual Clauses or UK IDTA, to protect your information.

8.Data Security:

We implement appropriate security measures to prevent loss, misuse, or unauthorised access to your data. Access is limited to those who have a legitimate business need.

9.Data Retention:

We retain your data only for as long as necessary for the purposes we collected it, including legal, accounting, or reporting requirements.

10.Your Rights:

Under data protection laws, you have rights including:

• Access to your data
• Correction of inaccurate data
• Erasure of your data (“right to be forgotten”)
• Restriction or objection to processing
• Data portability
• Withdraw consent at any time (for consent-based processing)

To exercise any of these rights, contact us at [Insert Email Address].

11.Cookies:

We use cookies to enhance your browsing experience and analyze site traffic. You can set your browser to refuse cookies, though some site features may not function properly.

12.Changes to This Policy: 

We may update this Privacy Policy periodically. We encourage you to review it regularly to stay informed about how we are protecting your data.

13.Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Rayleigh Sound & Vision LTD
Email: sales@rayleighhifi.com
Phone: 01245265245